Workplace management processes to protect your practice

Running an effective healthcare practice requires more than just providing the best patient care – it takes organisation, good processes and an understanding of your compliance obligations. Without good workplace management processes in place, companies risk financial penalties and losing goodwill with both customers and employees.


Scheduling gives everyone certainty

Scheduling processes are important in producing efficiency and saving time. 

People are the biggest investment for any healthcare business. Finding new ways to improve patient care while optimising how professional skills are leveraged can save precious time and effort. Good scheduling processes and tools can help match the skills of the team to the needs of your patients – a win-win for all. Being under or over-staffed is inefficient and can affect patient outcomes.

The key to good scheduling is flexibility. Some scheduling tools produce efficient but rather unpredictable results. To maintain the sanity and equality of the team, scheduling processes must have some level of predictability from week to week and distribute overtime evenly across the workforce. It should also allow people to balance their work life with the responsibilities of home.


Meet compliance obligations with effective policies and procedures

Effective workplace management policies need to be in place to identify risks and avoid penalties.

Meeting compliance and regulatory obligations can be challenging when running a busy practice. Making sure shifts allow for proper breaks, putting in place effective time recording, maintaining efficient payroll processes and recording all employee details while maintaining their privacy are all essential parts of running an effective practice. Simple mistakes, like recording overtime as ordinary hours, can see a company fined and goodwill lost with employees.

Policies are a good starting point to make sure workforce obligations are met. They set out and show authorities what the business intends to do. Effective workplace management policies and processes can help identify risks and outline how the company addresses them in its procedures. If the company is audited these policies should be supported by the documents and procedures that are in place to minimise the risk of penalties.


Identify improvements with technology

There are a plethora of technological solutions that help improve workforce management processes. For example, time recording and forecasting tools can help manage payroll and efficiently schedule shifts, breaks, and leave for employees. They also provide useful tools to analyse spend and understand how to keep overtime budgets under control.

Giving these tools to frontline managers helps them identify opportunities to manage their team more efficiently and empowers them to make decisions that can deliver real outcomes for the practice. These workforce management tools can help minimise risks, reduce administration errors and give more visibility into how to run the business efficiently.

With the right talent in place, workforce management processes can help protect and grow your health practice.