CUSTOMER OFFER DEVELOPMENT ADVISOR

Our Client

Our client is focused on advancing the role of Australian resources in meeting the region’s demand for significantly more energy with fewer emissions.
 
Our client sells a wide range of products and services to retail, as well as commercial customers from industries including, maritime, mining, aviation, racing, and transport, sharing global expertise, research and development with Australian business partners, customers, and community stakeholders.  

Position
 
We are looking for a champion Customer Advisor to lead the development and execution of customer-facing offers and commercial partnerships across the Australia and New Zealand region, with a focus on gift cards, Fuel card and B2B offers working from the Melbourne head office.
 
The successful candidate will work with a wide group of stakeholders from across multiple functions, as well as external partners and vendors.

Key Accountabilities

• Product owner of gift cards for Australia & New Zealand, including physical and digital gift card solutions and payment integrations
• Manage commercial partnerships and vendor relationships, including contract oversight and performance tracking
• Design and deliver customer offers and programs
• Lead planning and execution (in collaboration with an events agency) of major internal and external events, including content development, budget management, and stakeholder engagement
• Collaborate with cross-functional teams (e.g. marketing, legal, sales, finance, operations) to ensure seamless delivery of customer offers and initiatives
• Support internal communications and reporting, including reconciliation, budgeting, and agency coordination
• Contribute to strategic planning and innovation efforts across client’s customer portfolio
• Some travel may be required with this role (negotiable)

• Strong experience in customer offer development, marketing, and commercial partnerships
• Established financial acumen and budget management ability
• Experience managing complex projects and events with multiple stakeholders
• Excellent communication, negotiation, and vendor management skills
• Ability to work cross-functionally and influence without direct authority. Comfortable engaging stakeholders across all levels of seniority
• Clear examples of leadership, either direct or indirect
• Demonstrated ability to manage competing priorities. Organized and attention to detail
• Strong ability to adapt, comfortable with ambiguity and change
• Bachelor’s degree in commerce, business, engineering or similar
• 4+ years of experience in managing projects or vendor / partner relationships

• Analytical, Cross-Functional Teamwork, Problem Solving, Customer Portfolio, Event Management, External Partners, Strategic Planning, Vendor Management