Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Service Administrator to complement their Customer Service team.

Focusing on delivering exceptional customer service via phone, email, and to internal/external service partners. As a Customer Service Administrator, you will play a key role in creating and maintaining a seamless, luxury experience at every customer touch-point.

The suitable candidate will be responsible for:

• Conducting outbound calls to the customers as part of a confidential after-sales initiative
• Coordinating service bookings with customers and authorised service centres
• Accurately maintaining and updating booking details and customer records within internal systems
• Representing a premium electric vehicle brand with the highest level of professionalism and care
• Handling sensitive and confidential information with discretion
• Maintaining clear, proactive communication with customers and service partners to ensure a seamless experience
• Efficiently managing a high volume of calls and service bookings while maintaining attention to detail

• Excellent verbal communication and customer service skills
• Confident phone manner with the ability to quickly build rapport
• Highly organised with exceptional attention to detail
• Self-motivated and proactive in managing follow-ups and completing tasks
• Proficient in using CRM systems and quick to learn new technologies
• Interest in automobiles, electric vehicles (EVs), or premium brands is highly regarded
• Previous experience in a call centre or customer service environment is preferred

• Attractive remuneration
•  4-6 month full time contract with luxury automotive marque
• Ultra modern, inclusive and sustainable working environment
• Health & Well-being initiatives