The Fleet Admin Specialist role will focus on and have responsibility for Provision of efficient fleet co-ordination services, support of corporate sales process, co-ordination of order processing, provision of exceptional customer service and accurate management of invoicing related compliance documentation.
Key Responsibilities
- Manage fleet accounts from quotation and vehicle order through to delivery, ensuring orders are processed accurately and on time.
- Coordinate with fleet customers, dealers and internal teams to provide updates on orders, payments, vehicle availability and delivery.
- Monitor payments, pricing and invoicing, following up outstanding accounts and escalating issues when required.
- Manage fleet enquiries and cases through the support inbox, ensuring requests are resolved within agreed timeframes.
- Maintain strong relationships with customers, dealers and internal stakeholders while providing a high level of customer service.
- Use systems such as Salesforce and ServiceNow (SNOW) to manage cases, system requests, invoice amendments and customer records.
- Experience in automotive, fleet, dealership, customer service, account management or order administration.
- Strong communication and relationship-building skills with a customer-focused approach.
- Excellent organisation and attention to detail, with the ability to manage multiple orders and priorities.
- Confident following up customers, dealers and payments and resolving issues proactively.
- Good understanding of orders, invoicing, pricing and payment processes.
- Experience with Salesforce, ServiceNow or similar CRM systems is highly regarded.
What is on offer?
- Attractive remuneration and long-term career opportunities
- Ongoing learning and career development
- A dynamic, inclusive and supportive working environment
To submit your application or learn more about this opportunity in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002.
To view all Bayside Group job opportunities, visit www.baysidegroup.com.au
