Our client is a global manufacturer of technology products used all over the world, with own sales and service companies directly on location where their customers are based.
A rare opportunity has arisen for a SERVICES COORDINATOR to join the Perth based service team.
ROLE SYNOPSIS
Supply support to a key customer and the Service department of WA in the form of stores / warehousing, administration, customer service, coordination of customer equipment and product technical service to ensure the department’s opportunities are maximised, coordinated, supplied and completed in an efficient and timely manner.
RELATED EXPERIENCE
· Extensive experience in a customer service environment
· Interpersonal skills, particularly negotiating & facilitation, to identify customer needs and ways to satisfy them
· Ability to develop knowledge of the products & services of Client Safety
· Experience working under pressure and organizing work priorities to meet deadlines
· Basic logistics experience
· Ability to promote products & services
· Ability to read/understand technical documentation and diagrams
· Ability to comprehend technical problems presented by customers and provides effective solutions
· Must be able to perform routine arithmetic calculations, have a complete understanding of pricing structures & gross margin
· Must be a capable English communicator to effectively articulate verbal and written company / product information and quotations to customers
· Sound understanding of the requirements for storage, handling and shipping of Dangerous Goods
· Must be able to lift weights whilst being aware of OH&S requirements
· Effectively service client product range
TASKS AND RESPONSIBILITIES:
Stores / Warehouse
- Receive & record deliveries; entering customer owned equipment into the job control system to ensure our internal processes are followed and the items can be monitored through the service process
- Process all necessary documentation for goods received to make appropriate Technicians aware in a timely manner
- Pack & dispatch equipment to ensure safe arrival at destination
- Maintain a clean, orderly & secure stores area and comply with all OH&S requirements to guarantee a safe working environment
- Operate the ‘Walkie Stacker’ forklift whilst complying with all relevant rules and regulations relating to forklift use
- Maintain accurate, up to date customer detail to ensure correct delivery and invoice
- Promptly prepare and complete Service job sheets to ensure that all jobs are invoiced in a timely manner
- Ensure all equipment status in CRM software is correct for accurate tracking
- Create relevant reports from CRM software as requested by management to monitor business activity
- Respond to customer enquiries, forward quotations and follow up on outstanding topics to supply a positive touch experience for the customer and generate business from our opportunities
- Monitor and report on stock levels to ensure customer demands can be met in a timely manner
- Ensure adequate levels of bar code labels, scanners and stickers are available for customer stock
- Source and acquire 3rd party equipment as required by customer management to provide added value to our offer
- Undertake the maintenance & testing of equipment in line with training and competencies to ensure the equipment is properly maintained and fit for purpose according to its specifications, customer requirements and relevant standards
- Maintain accurate service records to provide traceability of maintenance documentation in accordance with relevant standards and QA requirements
- Prepare detailed quotations for customers in accordance with published company guidelines to provide a format for the customer to make an informed evaluation for provision of services and to provide the company with a record of business opportunities
- Take customer queries and positively promote client at every opportunity
- Be vigilant for leads and business opportunities then pass onto the relevant staff member e.g. Service or Sales etc.
- Fostering a culture of safety first, perform all activities with safety as a priority; following OH&S standards and the client Integrated Management System (IMS)
· Computer skills – Microsoft Windows applications, CRM software & Outlook
· Ability to handle multi tasks simultaneously
· Analytical & problem-solving skills
· Demonstrate WE LEAD Criteria (I Build Trust, I create value for the customer, I embrace diversity, I deliver results, I enable others, I provide direction)
EDUCATION & QUALIFICATIONS:
- Successful completion of high school (Year 10 or equivalent)
- Certificate III in administration / customer service an advantage but not essential
- Immediate start
- Contract position that supports Global organization with Australian presence – possible extension or further opportunities
- Excellent working conditions
- Work with a high performing team supported across Australia
- Northern suburb Of Perth (Western Australia)
- Rewarding contract hourly rate
To Apply:
The ideal candidates will be from a similar industry and may have worked as an SERVICES COORDINATOR or similar in their career.
To request more information on the position please call Paul M: 0404 864 208
Or If you think you have the skills and ready to start immediately, please call me.
Or apply by clicking on the link.
To be eligible for employment applicants must be an Australian citizen or hold full working rights.