This role is centred around supporting customers with the day-to-day use and troubleshooting of equipment. It is an office-based position best suited to someone who enjoys working with people, explaining things clearly, and solving problems over the phone and email rather than working hands-on in a lab or out in the field.
Duties include:
- Providing phone and email support to customers using scientific instruments
- Guiding customers step-by-step to troubleshoot issues (calibration, setup, readings)
- Explaining technical information in a clear and simple way
- Supporting internal teams with product-related questions
- Carrying out basic equipment checks, testing and documentation
- Assisting with incoming goods inspection and general QC tasks
- Supporting the wider team with day-to-day operations where required
- Experience in a customer-facing or technical support role
- Ability to explain technical concepts clearly to non-technical users
- Exposure to laboratory equipment, instrumentation or technical products
- A logical, step-by-step approach to troubleshooting and problem solving
- Strong communication skills, this is critical for the role
- Comfort working in a fully office-based environment
- A positive, team-oriented attitude with willingness to help across the business
This role is primarily customer support. It is not suited to candidates seeking field service, installation or heavily hands-on technical work.
If you enjoy helping people, working through problems and being part of a small, supportive team, please apply with your resume or email mburne@baysidegroup.com.au.